Overview
Position Summary
The Resolution Coordinator supports customer care operations by handling requests, resolving issues, and coordinating with internal teams. The role focuses on providing accurate information to customers, addressing escalations, and ensuring requests are processed according to company policies and operational procedures.
Key Responsibilities
- Follow company policies, procedures, and ethical standards while carrying out assigned responsibilities.
- Complete work assignments using available data, resources, and guidelines while collaborating with managers, coworkers, and business partners.
- Identify priorities, meet deadlines, communicate progress, and suggest improvements to business processes.
- Interact with customers across different communication channels, listen to concerns, and provide appropriate solutions.
- Apply customer communication techniques and business communication styles to ensure clear written and verbal interactions.
- Handle day to day customer care operations including managing requests through ticketing systems and support tools.
- Provide assistance for customer queries, account related actions, operational support, and escalation handling.
- Document workflows, dependencies, and resource requirements related to routine operational processes.
- Monitor incoming requests, respond to specialty processes, and escalate systemic issues using internal tools such as JIRA.
- Investigate operational issues using fact finding techniques and problem solving methods to identify root causes.
- Recommend alternative solutions and collaborate across teams to resolve contact center challenges.
- Support process improvement initiatives and analyze customer feedback or operational trends to suggest enhancements.
- Review operational metrics with guidance to help identify root causes and contribute to solution development.
- Provide information to customers about Walmart products, services, promotions, and available offers.
Workplace Values and Expectations
Promote respect and inclusion by supporting a positive experience for associates and customers. Build collaborative relationships with team members and partners, communicate effectively, and contribute to a culture where individuals feel valued and connected.
Maintain integrity by following company policies, the code of conduct, and applicable laws. Encourage transparency, accountability, and ethical practices while supporting a culture where associates feel comfortable raising concerns.
Focus on delivering results for customers and members by considering data insights, operational metrics, and business context when making decisions. Demonstrate curiosity, resilience, and a commitment to continuous improvement while adopting new tools and digital ways of working.
Preferred Knowledge
- Basic computer processing and data entry software.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Bachelor's degree or equivalent
Eligible Batch Years
Walmart
Walmart Inc. is a global retail giant headquartered in Bentonville, Arkansas, USA. Founded in 1962 by Sam Walton, Walmart has grown to become the world's largest company by revenue, operating a vast network of hypermarkets, discount department stores, and grocery stores across multiple countries. With over 2.3 million employees worldwide, Walmart serves hundreds of millions of customers each week through its physical stores and expanding e-commerce platforms. The company's mission is to help people save money so they can live better, focusing on affordability, convenience, and customer satisfaction.
Walmart maintains a dominant position in the retail industry, leveraging its scale to offer competitive pricing and a wide range of products, from groceries and household goods to electronics and apparel. In recent years, the company has made significant strides in digital transformation, investing heavily in online retail, supply chain innovation, and sustainability initiatives. Notable achievements include expanding its online marketplace, enhancing delivery and pickup services, and committing to ambitious environmental goals such as achieving zero emissions by 2040.
Company Details
Connect With Us
Websitewalmart.com