Walmart Hiring Resolution Coordinator Contact Center Bangalore

Position Summary

The Walmart Contact Center delivers support to customers, stores, and associates through phone, chat, and email channels. It is a high-volume, metrics-driven environment that handles millions of contacts each year while focusing on service quality and performance.

The team emphasizes associate development, career growth, and recognition. The goal is to consistently exceed customer expectations while building strong relationships with customers and internal teams.

Key Responsibilities

As a Customer Care Resolution Coordinator, you will manage a high volume of incoming calls, chats, and emails from customers, stores, and associates. The role involves navigating multiple systems to answer questions and resolve issues effectively.

• Handle customer inquiries through phone, chat, and email support channels.
• Use internal systems and available resources to resolve customer issues.
• Communicate clearly and professionally with customers and associates.
• Review, analyze, and process customer queries accurately to ensure satisfaction.
• Follow quality standards, compliance requirements, and defined service level agreements.
• Maintain punctuality, reliability, and professionalism in daily work.
• Switch between support channels depending on business needs.
• Manage continuous voice calls and high interaction volumes.

Requirements

• 0 to 12 months of relevant customer service experience.
• Strong written and verbal communication skills.
• Ability to interact professionally with customers and internal teams.
• Capability to handle multiple tasks simultaneously in a fast-paced environment.
• Customer-focused mindset with a sense of urgency in resolving issues.
• Typing speed of at least 25 words per minute.
• Proficiency with Microsoft Office tools such as Outlook and Word.
• Completion of mandatory training programs as required.
• Flexibility to work in a 24/7 environment with rotating shifts and weekly time off.
• Willingness to work night shifts or other assigned rotational schedules.
• Any graduation.

About Walmart Global Tech

Walmart Global Tech includes engineers, data scientists, cybersecurity specialists, and service professionals who support the technology ecosystem of one of the world's largest retailers. Teams work on solutions that impact millions of customers and associates globally.

The organization focuses on building future-ready skills, encouraging innovation, and offering opportunities for both early-career professionals and experienced talent to grow and contribute at scale.

Benefits

Associates may receive performance-based incentives in addition to compensation. Benefits include maternity and parental leave, paid time off, healthcare coverage, and other employee programs.

Equal Opportunity

Walmart is an equal opportunity employer committed to diversity and inclusion. The company values different backgrounds, experiences, and perspectives, and aims to create an environment where every associate feels respected and included.