Walmart Hiring Resolution Coordinator, Contact Center | Bangalore

Position Summary

The Resolution Coordinator supports customer care operations by handling inquiries and resolving issues across multiple communication channels. The role focuses on maintaining a customer centered environment while delivering efficient and accurate service.

The position requires sound judgment, strong communication, and the ability to work in a fast paced contact center environment. Flexibility to work US hour shifts is required.

About the Team

The Walmart Contact Center provides service to customers, stores, and associates through phone, chat, and email channels. It operates as a high volume, metrics driven environment that manages more than 10 million contacts every year.

Walmart emphasizes the growth and development of associates. The team focuses on exceeding customer expectations, building strong relationships, and recognizing both individual and team achievements.

Key Responsibilities

As a Customer Care Resolution Coordinator, you will manage a high volume of incoming calls, chats, and emails from customers, stores, and associates. The role requires navigating multiple internal systems to answer questions and resolve issues effectively.

• Handle customer interactions through phone, chat, and email channels.
• Use internal systems and available resources to address inquiries and resolve problems.
• Maintain professional and conversational communication with customers.
• Review and process customer requests accurately to ensure satisfaction.
• Follow quality standards, compliance guidelines, and service level agreements.
• Switch between support channels depending on operational needs.

Requirements

• 0 to 12 months of relevant customer service experience.
• Strong written and verbal communication abilities.
• Ability to interact professionally with customers and associates.
• Capable of handling multiple tasks at the same time.
• Customer focused approach with a strong sense of urgency.
• Willingness to take continuous voice calls.
• Typing speed of at least 25 words per minute.
• Proficiency in Microsoft Office applications such as Outlook and Word.
• Completion of mandatory training programs.
• Flexibility to work in a 24/7 environment with rotating weekly days off.
• Ability to work night shifts or rotational shifts based on business needs.