Call Center Analyst Jobs at NTT DATA Gurgaon | Freshers Eligible

About NTT DATA

NTT DATA is committed to attracting and growing the best talent and creating an environment where everyone feels they belong and their contribution matters. Our belief in possibility drives us, and our people make it happen.

A Career at NTT DATA Means:

• Growth: ongoing opportunities to grow your career, with barrier-free learning and several self-learning tools.
• Belonging: working in a global, inclusive environment where you are free to be your best self.
• Making a difference: your ideas are embraced and have impact for clients, colleagues and communities.
• Being a pioneer: exposure to Fortune 500 clients and world-leading technology partners, alongside more than 40,000 colleagues across 57 countries, serving clients in over 200 countries.

Role Summary

This is an entry-level outbound sales role focused on engaging Canada-based customers, promoting telecom products and services, and driving revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products, including plans, upgrades, bundles and retention offers.
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records for calls, conversions and follow-ups.
• Ensure compliance with scripts, quality and process standards.
• Deliver a strong customer experience while maximizing revenue.

Required Skills

• Strong communication with a neutral, clear English accent.
• A sales mindset with persuasive ability.
• Active listening and customer empathy.
• Resilience and the ability to handle rejection.
• Basic system and CRM handling.

Work Schedule and Benefits

• Shift timing: US-Canada shift (night shift, aligned to North American time zones).
• Working hours: 10 hours per shift, including breaks as per company policy.
• Work mode: 100% work from office.
• Transportation: company-provided pick-up and drop facility for night shifts.