NTT DATA Bangalore Hiring Helpdesk Associate ITIL | ₹4.5 LPA

Position Overview

At NTT DATA, the right people make anything possible. The quality, integrity, and commitment of our employees drive our growth, our market presence, and our ability to help clients stay ahead of the competition.

NTT DATA, Inc. is looking for a Helpdesk Associate to join our team in Bangalore.

Key Responsibilities

• Provide IT Service Desk support, guidance, and training to end-users on various IT devices, applications, and processes.
• Record, update, and escalate support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Explore new IT business tools to support business users and the internal IT team.
• Look for, suggest, evaluate, and implement process and technology improvements.
• Show willingness to learn and grow in other IT business areas.

Requirements

• Excellent written and verbal English communication skills.
• Exceptional customer service skills.
• Strong team player with good communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, including bug finding and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting skills (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Preferred Skills

• First level support knowledge for business applications such as Oracle, Workday, BI, and Agile.
• Desktop support knowledge.
• Familiarity with ITIL concepts and processes.
• Knowledge of Microsoft applications such as MS Visio, MS Excel, and MS PowerPoint.

About NTT DATA

NTT DATA is a business and technology services leader with $30 billion in revenue, serving 75% of the Fortune Global 100. We focus on accelerating client success and positively impacting society through responsible innovation.

NTT DATA is one of the world's leading AI and digital infrastructure providers, with capabilities in enterprise AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, we have experts in more than 50 countries. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.