Helpdesk Associate-ITSM Jobs at NTT DATA in Bangalore

NTT DATA is hiring a Helpdesk Associate-ITSM for our team in Bangalore, Karnataka, India. Candidates who want to grow with an inclusive and forward-thinking organization are encouraged to apply.

Position Overview

At NTT DATA, the quality, integrity, and commitment of our people drive our growth and help our clients stay ahead of the competition. We invest in hiring the best people and helping them grow both professionally and personally.

Responsibilities

In this role you will be responsible for:

• Providing IT Service Desk support, guidance, and training to end-users on various IT devices, applications, and processes.
• Recording, updating, and escalating support issues to the next level in a timely manner.
• Supporting all IT onboarding activities for end-users.
• Working with internal IT teams on system testing, integration, and maintenance.
• Exploring new IT business tools to support business users and the internal IT team.
• Identifying, suggesting, evaluating, and implementing process and technology improvements.
• Learning and growing into other IT business areas.

Requirements

• Excellent written and verbal English communication skills.
• Exceptional customer service skills.
• Strong team player with good communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Preferred Skills

• First-level support knowledge for business applications such as Oracle, Workday, BI, and Agile.
• Knowledge of desktop support.
• Familiarity with ITIL concepts and processes.
• Knowledge of Microsoft applications such as MS Visio, MS Excel, and MS PowerPoint.

About NTT DATA

NTT DATA is a business and technology services leader serving 75% of the Fortune Global 100. We focus on accelerating client success and positively impacting society through responsible innovation. We provide enterprise-scale AI, cloud, security, connectivity, data center, and application services, with experts in more than 50 countries. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA hires locally whenever possible, and remote or hybrid arrangements are subject to client requirements. NTT DATA recruiters will only use @nttdata.com, @nttdatafed.com, and @talent.nttdataservices.com email addresses and will never ask for payment or banking information.