Walmart Hiring Resolution Coordinator Contact Center Bangalore | ₹3-5 LPA

About the Team

The Walmart Contact Center delivers service to customers, stores, and associates through phone, chat, and email. It is a metrics driven environment that manages more than 10 million interactions each year.

Walmart focuses strongly on the growth and development of associates. The team values exceeding customer expectations, building meaningful relationships, recognizing achievements, and supporting career progression.

The team is looking for career focused, customer oriented individuals who can deliver high quality service.

Role Overview

As a Customer Care Resolution Coordinator, you will handle a large volume of incoming calls, chats, and emails from customers, store teams, and associates. The role requires navigating multiple systems to answer questions and resolve issues effectively.

Associates are expected to communicate clearly and professionally while using available resources to ensure a positive customer experience.

This position requires punctuality, reliability, integrity, and a strong commitment to solving customer concerns.

Key Responsibilities

• Handle high volumes of customer interactions across phone, chat, and email channels.
• Switch between support channels depending on business requirements.
• Review and process customer queries accurately to ensure satisfaction.
• Follow defined quality standards, compliance guidelines, and service level agreements.
• Maintain professionalism while interacting with customers and internal teams.
• Type a minimum of 25 words per minute while documenting or responding to requests.
• Use Microsoft Office tools such as Outlook and Word during daily operations.
• Complete all required training programs and operational procedures.

Work Environment

The role operates in a 24/7 contact center environment with rotating weekly time off. Associates should be comfortable working night shifts or other assigned shifts on a rotational basis.

About Walmart Global Tech

Walmart Global Tech includes engineers, data scientists, cybersecurity specialists, and service professionals who support the technology behind the world's largest retailer. The team works on large scale systems that impact millions of customers and associates.

Associates are encouraged to learn new skills, grow their careers, and contribute to innovation across the retail ecosystem.

Benefits

In addition to compensation, associates may receive performance incentives and benefits such as maternity and parental leave, paid time off, and health related coverage.

Walmart is an equal opportunity employer that values diversity, inclusion, and respect for individuals across all communities it serves.