Deloitte Bangalore Hiring Associate Services Specialist I (CTS ODC)

A professional with strong drive and passion for customer service excellence can build a career at Deloitte. The CTS ODC team is the main point of contact for all IT related incidents and service requests. The role calls for clear communication with a wide range of people in a fast-paced setting, serving customers professionally by email, phone and in person (walk-in customers). You should be a highly motivated team player who can handle ambiguity.

Work you'll do

• Deliver high quality customer service to our customers.
• Maintain the ODC dashboard according to daily requirements.
• Work diligently with the CTS ODC team and stakeholders to update critical data on SharePoint and keep it accurate.
• Work with the Offshore Development Center (ODC) team and stakeholders to identify process gaps.
• Help document ODC specific processes.
• Help maintain the ODC fortnight report and prepare ODC related presentations.
• Help build audit readiness checklists for the CTS ODC team.
• Follow up with multiple stakeholders through the ODC operational shared mailbox and daily activities.
• Work with different stakeholders to process ODC related invoices.
• Work with your immediate supervisor to understand and assist with ODC transactional issues.
• Follow up with the CTS EUS team to ensure monthly checks are complete, update the dashboard and share the report with supervisors and managers.
• Follow up with all stakeholders on ODC related transactional activities.
• Coordinate with stakeholders, set up calls as needed and send minutes of meeting (MOMs).
• Help gather required information during ODC new setup, migration or expansion along with your immediate supervisor.

The team

The CTS ODC team is part of Deloitte's Information Technology Support Services, spread across Hyderabad, Mumbai, Bengaluru and Delhi. The team carries out various Offshore Development Center (ODC) customer support work in collaboration with the CTS-EUS team, and manages the ODCs.

Preferred

• ITIL certification
• Microsoft MCITP certification
• Basic knowledge of overall network and systems security
• AI literacy

How you'll grow

Deloitte invests heavily in an environment where professionals can grow in their own way. Learning and networking opportunities, including exposure to leaders, sponsors, coaches and challenging assignments, help accelerate careers. Resources include live classrooms, team-based learning and eLearning. DU: The Leadership Center in India in Hyderabad extends Deloitte University (Westlake, Texas) and symbolizes the firm's commitment to people's growth.

Benefits

Deloitte offers a broad range of benefits, and eligibility may depend on role, tenure, type of employment and other criteria.

Deloitte's culture

Deloitte's culture encourages people to do their best work every day, offering flexibility and well-being programs that support healthy, happy lives in an inclusive environment.

Corporate citizenship

Deloitte is led by a purpose to make an impact that matters. The firm focuses on education, giving, skill-based volunteerism and leadership to drive positive social impact in communities.