Deloitte Hyderabad Hiring Associate Services Specialist I (CTS ODC Compliance)

A person with strong drive and passion for customer service excellence can build their career at Deloitte. CTS is the main point of contact for all IT related incidents and service requests. The role calls for clear communication with a wide range of people in a fast-paced setting, serving customers professionally by email, phone and in person (walk-in customers). You should be a highly motivated team player who can handle ambiguity.

Work you'll do

• Deliver world class customer service to customers.
• Maintain the ODC dashboard based on day-to-day requirements.
• Work diligently with the ODC IT team and stakeholders, updating critical data on SharePoint and keeping it accurate.
• Monitor and resolve ServiceNow tickets.
• Understand and document project deliverables, aligning them with client expectations and stakeholder needs.
• Take part in or support audits by external auditors (such as regulatory bodies) or internal audit teams. Carry out regular compliance checks and remediation.
• Review evidence and documentation that supports audit findings and controls.
• Regularly verify that controls operate as intended.
• Make sure all endpoints (laptops, servers, etc.) meet security and configuration standards.
• Review the software inventory and confirm only authorized software is installed.
• Provide leadership and guidance to other firms within ODC environments.
• Configure ODC endpoints and handle onboarding and offboarding activities.
• Work with the Offshore Development Center (ODC) team and stakeholders to identify process gaps.
• Coordinate as project coordinator for all ODC activities.
• Build skills in MS Excel and MS PowerPoint.
• Hold basic knowledge of Windows Scripting and GPOs.
• Help the ITS-CTS-ODC IT team document ODC specific processes.
• Help maintain the ODC fortnightly report and prepare ODC related presentations.
• Build audit readiness checklists with the ITS-CTS-ODC team.

Follow up with multiple stakeholders through the ODC operational shared mailbox and daily activities. Process ODC related invoices while working with different stakeholders. Manage ODC asset tracking, and oversee the identification, assessment and remediation of security vulnerabilities.

Assist your immediate supervisor with ODC transactional issues. Follow up with the ITS-EUS team, make sure monthly checks are complete, update the dashboard and share reports with supervisors and managers. Follow up with all stakeholders on ODC related transactional activities.

• Coordinate with stakeholders, set up calls as required and send meeting minutes.
• Help gather required information during ODC new setup, migration, expansion or decommissioning along with your immediate supervisor.

The team

The CTS team is part of Deloitte's Information Technology Support Services across Hyderabad, Mumbai, Bengaluru and Delhi. The team delivers various Offshore Development Center (ODC) customer support in collaboration with the ITS-EUS team, and manages the ODCs.

Qualifications

Preferred: ITIL certification; Microsoft MCITP certification; basic knowledge of overall network and systems security; Certified Qualys VMDR; AI literacy.

How you'll grow

Deloitte invests in an environment where professionals can grow in their own way, build leadership skills and access learning and networking opportunities, including exposure to leaders, sponsors, coaches and challenging assignments. Resources include live classrooms, team-based learning and eLearning. DU: The Leadership Center in India in the Hyderabad offices extends Deloitte University (DU) in Westlake, Texas.

Benefits

Deloitte offers a broad range of benefits. Eligibility may depend on role, tenure, type of employment and other criteria.

Deloitte's culture

Deloitte's culture is positive and supportive, giving people flexibility to make daily choices that support health and well-being, and it aims to be inclusive and to let people excel.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. The firm focuses on education, giving, skill-based volunteerism and leadership to drive positive social impact.