Overview
Position Summary
This role focuses on delivering customer focused support while making sound decisions and maintaining a positive environment for associates and candidates. The position requires adaptability, strategic thinking, and the ability to communicate effectively while building strong internal and external relationships. Associates should be flexible to work in US shift hours.
About the Team
The Walmart Contact Center provides service to customers, stores, and associates through phone, chat, and email channels. It operates as a metrics driven environment that handles more than 10 million contacts each year.
Walmart invests in the growth and development of its associates. The team focuses on exceeding customer expectations, strengthening relationships, encouraging career progression, and recognizing both individual and team performance.
What You'll Do
As a Customer Care Resolution Coordinator, you will handle a high volume of inbound calls, chats, and emails from customers, stores, and associates. The role involves navigating multiple internal systems to answer questions and resolve issues efficiently.
You are expected to communicate in a professional and conversational manner while using available resources to ensure customer satisfaction. Associates should demonstrate punctuality, reliability, integrity, and a strong commitment to resolving customer concerns.
What You'll Bring
- 0 to 12 months of relevant customer service experience.
- Ability to communicate clearly in written and verbal form.
- Professional interaction with customers across support channels.
- Capability to manage multiple tasks at the same time.
- Customer focused approach with urgency to deliver high quality service.
- Flexibility to switch between phone, chat, and email support depending on business needs.
- Ability to review, analyze, and process customer queries accurately.
- Adherence to quality standards, compliance guidelines, and service level agreements.
- Willingness to handle continuous voice calls.
- Typing speed of at least 25 words per minute.
- Proficiency in Microsoft Office applications such as Outlook and Word.
- Completion of required training programs.
- Flexibility to work in a 24/7 environment with rotating shifts and weekly time off, including permanent night shifts if required.
About Walmart Global Tech
Walmart Global Tech brings together engineers, data scientists, cybersecurity specialists, and service professionals who support the technology behind one of the world’s largest retailers. The team builds solutions that impact hundreds of millions of people and drive innovation across retail.
Associates are trained in emerging skills and provided opportunities to grow their careers. The organization welcomes both individuals starting their professional journey and experienced professionals who want to work at large scale and deliver meaningful impact.
Benefits
Along with competitive compensation, associates may receive incentive awards based on performance. Additional benefits include maternity and parental leave, paid time off, health benefits, and other programs designed to support employee wellbeing.
Equal Opportunity and Belonging
Walmart is an Equal Opportunity Employer and values diversity across experiences, backgrounds, and perspectives. The company aims to create an inclusive culture where associates feel respected and supported.
By fostering an environment where everyone feels they belong, Walmart strengthens its workforce and improves the ability to serve customers and communities across the countries where it operates.
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Key Skills
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Education Requirements
- Any Graduation
Eligible Batch Years
Walmart
Walmart Inc. is a global retail giant headquartered in Bentonville, Arkansas, USA. Founded in 1962 by Sam Walton, Walmart has grown to become the world's largest company by revenue, operating a vast network of hypermarkets, discount department stores, and grocery stores across multiple countries. With over 2.3 million employees worldwide, Walmart serves hundreds of millions of customers each week through its physical stores and expanding e-commerce platforms. The company's mission is to help people save money so they can live better, focusing on affordability, convenience, and customer satisfaction.
Walmart maintains a dominant position in the retail industry, leveraging its scale to offer competitive pricing and a wide range of products, from groceries and household goods to electronics and apparel. In recent years, the company has made significant strides in digital transformation, investing heavily in online retail, supply chain innovation, and sustainability initiatives. Notable achievements include expanding its online marketplace, enhancing delivery and pickup services, and committing to ambitious environmental goals such as achieving zero emissions by 2040.
Company Details
Connect With Us
Websitewalmart.com