Walmart Hiring Resolution Coordinator Contact Center Bangalore

Position Summary

This role focuses on delivering customer-focused support while making sound judgments and ensuring efficient execution of tasks. The position requires adaptability, strategic thinking, and the ability to build positive internal and external relationships. Candidates should be comfortable working in US shift hours and in a dynamic service environment.

About the Team

The Walmart Contact Center provides support to customers, stores, and associates through phone, chat, and email channels. It operates as a metrics-driven environment that handles millions of contacts each year while maintaining high service standards.

Walmart emphasizes the growth and development of associates through continuous learning, recognition, and career advancement opportunities. The team values individuals who focus on delivering strong customer experiences and building meaningful relationships.

Key Responsibilities

As a Customer Care Resolution Coordinator, you will manage a high volume of inbound calls, chats, and emails from customers, stores, and associates. The role requires navigating multiple systems to answer questions and resolve issues effectively.

• Handle customer interactions across phone, chat, and email channels.
• Provide professional and conversational communication while resolving customer issues.
• Use available systems and resources to ensure customer satisfaction.
• Review, analyze, and process customer queries accurately.
• Maintain adherence to quality standards, compliance requirements, and service level agreements.
• Switch between support channels depending on business requirements.

Requirements

• 0 to 12 months of relevant customer service experience.
• Strong written and verbal communication skills.
• Ability to interact professionally with customers and associates.
• Capability to manage multiple tasks simultaneously in a high-volume environment.
• Willingness to handle continuous voice calls and maintain punctuality and reliability.
• Minimum typing speed of 25 WPM.
• Working knowledge of Microsoft Office tools such as Outlook and Word.
• Successful completion of required training programs.
• Flexibility to work in a 24/7 environment with rotational shifts, including permanent night shifts if assigned.
• Ability to work across different support channels as required.
• Any graduation.

About Walmart Global Tech

Walmart Global Tech brings together engineers, data scientists, cybersecurity specialists, and service professionals who build technology solutions for one of the world's largest retailers. Teams work on systems that impact millions of people and help shape the future of retail through innovation and technology.

The organization focuses on skill development and provides opportunities for both early-career professionals and experienced individuals to grow. Associates work in a collaborative environment designed to support learning, innovation, and career progression.

Benefits

Along with competitive compensation, associates may receive performance-based incentives and access to benefits such as health coverage, paid time off, maternity and parental leave, and other employee programs.

Equal Opportunity

Walmart is an Equal Opportunity Employer and values diversity and inclusion. The company aims to build a workplace where associates feel respected and valued for their unique perspectives, experiences, and ideas.