Resolution Coordinator Contact Center at Walmart Bangalore

Position Summary

This role involves making sound decisions while supporting an associate and candidate focused environment. The position emphasizes optimizing execution and results, building relationships, and communicating effectively to inspire commitment. The role also requires adaptability while thinking and acting strategically.

The coordinator works collaboratively with internal and external stakeholders and must be flexible to work in US hour shifts.

About the Team

The Walmart Contact Center delivers service to customers, stores, and associates through phone, chat, and email. It operates in a high volume, metrics driven environment that manages more than 10 million contacts annually.

Walmart invests in associate growth and development through career progression opportunities, recognition programs, and a supportive team environment. The team focuses on exceeding customer expectations and building strong relationships.

We are looking for customer focused individuals who are motivated to build a career while delivering high quality customer service.

Key Responsibilities

As a Customer Care Resolution Coordinator, you will manage a high volume of incoming calls, chats, and emails from customers, stores, and associates. The role requires navigating multiple systems to answer questions and resolve issues.

• Handle customer interactions across phone, chat, and email channels.
• Communicate professionally in a conversational manner while ensuring customer satisfaction.
• Use available resources and systems to resolve issues accurately.
• Review and process customer queries to deliver timely resolutions.
• Maintain punctuality, reliability, and a strong customer first approach.
• Adhere to quality standards, compliance guidelines, and service level agreements.
• Switch between support channels depending on business needs.

Requirements

• 0 to 12 months of relevant customer service experience.
• Strong written and verbal communication abilities.
• Ability to interact professionally with customers and stakeholders.
• Capability to manage multiple tasks simultaneously.
• Willingness to take continuous voice calls and handle high volume interactions.
• Typing speed of at least 25 words per minute.
• Proficiency in Microsoft Office applications such as Outlook and Word.
• Completion of mandatory training programs.
• Flexibility to work in a 24/7 environment with rotating weekly time off.
• Availability to work night shifts or rotational shifts based on business requirements.

About Walmart Global Tech

Walmart Global Tech brings together software engineers, data scientists, cybersecurity specialists, and service professionals who support the world's largest retailer. The organization focuses on building technology that impacts millions of customers and associates.

Teams are trained in future ready skills and work on technology solutions that shape the future of retail. Opportunities are available for individuals beginning their careers as well as those looking to expand their expertise and impact at scale.

This role is based in the Bangalore office and supports a collaborative workplace culture that encourages innovation, learning, and career growth.

Benefits

Associates receive competitive compensation and may qualify for incentive awards based on performance. Additional benefits include maternity and parental leave, paid time off, health benefits, and other employee support programs.

Walmart is committed to building an inclusive workplace where associates from diverse backgrounds are respected and valued. The company promotes equal opportunity and fosters a culture where everyone can contribute and grow.