Microsoft Technical Support Engineering Apprentice Bangalore | ₹3-6 LPA

Overview

This apprenticeship is intended for candidates graduating in 2026 who have no active academic backlogs and have not previously held full-time employment. Applicants who have already completed an apprenticeship must maintain a mandatory gap of 365 days before beginning a new one.

As part of the program, apprentices collaborate with peers across the country while gaining hands-on exposure at Microsoft. The role offers an opportunity to develop technical and professional skills while working alongside experienced teams.

In this position, you will participate in technical foundation training on Microsoft products and learn how to operate effectively in a customer-focused support environment. The role prepares you to assist customers, partners, field engineers, and other support teams with technical issues.

You will diagnose, troubleshoot, repair, and debug complex computer systems along with networked or wireless environments. Responsibilities also include analyzing issues, performing troubleshooting steps, and escalating complex cases when necessary.

Responsibilities

• Log and categorize IT service requests and incidents using incident management systems.
• Review client agreements, service level agreements (SLAs), and relevant service management plans.
• Collect required information from customers to understand issues and follow established service procedures.
• Adhere to SLAs by recording tickets accurately and ensuring timely issue resolution.
• Perform initial diagnostics using information provided by customers and apply suitable fixes.
• Install, configure, and maintain software tools such as Microsoft Office, databases, and CRM platforms.
• Use remote troubleshooting tools to resolve technical issues and support end users.
• Access internal knowledge bases to identify solutions and workarounds for incidents.
• Continue learning and stay updated on new technologies and industry practices.
• Demonstrate inclusive communication practices with awareness of gender inclusiveness and PwD sensitivity.

Apprenticeship Program

The apprenticeship runs for a duration of 12 months and focuses on developing practical, job-ready skills through real work experience. It is a training program and does not represent a full-time permanent role.

Apprentices at Microsoft contribute to real projects while collaborating with global teams and learning within a supportive environment focused on growth, respect, integrity, and accountability.