Customer Service Assistant Job at Mouser Electronics (Pune) | Apply Now

Job Description

• Performs accurate and efficient data entry using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofreads entered material and generates data reports as needed; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data to ensure customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and correctly works with multiple currencies and other requirements for processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, in local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding with complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor's degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.