Mouser Electronics Hiring Training Specialist (Bengaluru)

Job Description

• Supports the development of results-oriented customer service, including service strategies, and inspires positive change in others.
• Coaches and assists customer service staff in identifying customer needs, pursuing business development, and providing service beyond what customers request.
• Acts as a team player and role model who motivates teams to deliver excellent customer service.
• Edits, updates, and suggests improvements to customer service processes and procedures. Works directly with customer service management to monitor service excellence.
• Improves customer interactions across calls, emails, and chats, and reviews customer service processes for quality.
• Gives feedback to management on trends in training needs, process improvements, and performance management. Uses sound judgment and weighs the impact of decisions before acting.
• Delivers training in a variety of formats, including classroom presentations, one-on-one sessions, and electronic communication.
• Brings the desire, personality, and ability to serve customers and work directly with customers and other business associates.
• Applies strong teaching, analytical, problem-solving, negotiation, time management, and organizational skills.
• Manages projects effectively, analyzes training needs, processes, and systems, and recommends improvements.
• Communicates clearly and presents well, verbally and non-verbally, with individuals and groups at all levels inside and outside the organization.
• Is fluent in the local language and English, both spoken and written. Additional languages that meet regional needs are a plus.
• Shows a positive attitude toward self and others.
• Is confidential and trustworthy.
• Has PC experience in a Microsoft Windows environment and is proficient with MS Office and other software.
• Is detail-oriented and thorough, with the ability to multi-task.

This is a summary of the primary accountabilities and requirements for this position. The company may modify or amend accountabilities and requirements at any time based on business needs. Any part of this job description may be modified to reasonably accommodate individuals with disabilities.

About the Company

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. The company specializes in rapidly introducing the newest products and technologies to the design engineer and buyer communities.

Mouser has 28 offices around the globe, conducts business in 23 languages and 34 currencies, and runs a global distribution centre with wireless warehouse management systems that process orders 24/7.