Teleperformance Indore Hiring Customer Service Associate | Full Time

Join Teleperformance: Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, giving flexibility and broad reach.

Why Choose Teleperformance?

We value our people and work to build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

We use advanced support technologies and processes designed to deliver strong results. We build lasting client relationships and contribute positively to our local communities.

Become Part of an Exceptional Team

Join Teleperformance, where a world-class workforce and innovative solutions drive success. You will work in an environment that supports your development, your goals, and your achievements.

Job Description

General Customer Service covers post-sale technical and non-technical customer service and support for business and end-consumer customers across several sub-families:

• Remote Customer Service: Providing support via phone, online chat, or text, including call center-based support for a high volume of low complexity inquiries.
• Customer issue analysis and resolution, typically performed in an office, for a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns or repair center, or walk-in service facility, including liaising between customers, production and distribution teams on specific customer orders.
• Providing technical and non-technical support in a walk-in service center.

Incumbents in this specialization are not compensated based on achievement of sales targets.

This level requires basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. The role involves moderate supervision and the ability to solve routine issues independently, with occasional deviations or improvements to standard procedures.

Be One of Our People

We aim to provide an environment where employees feel valued, inspired, and supported so they can bring their best selves to work every day. We believe happy, healthy employees are more productive, creative, and engaged, and we are committed to a healthy work-life balance.

We also believe that being our best selves requires being surrounded by positive, supportive, and challenging people. We are committed to a culture of inclusion and diversity where everyone feels welcome. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.