IBM Gurgaon Hiring Process Associate Order Management | Freshers Eligible

About the Role

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which speeds up digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with leaders across many industries to advance the hybrid cloud and AI journey for some of the most innovative organizations in the world. Your work will be supported by IBM's strategic partner ecosystem and technology platforms across the IBM portfolio, including IBM Software and Red Hat.

What You'll Do

As a Process Associate, Order Management (Health Care, Voice), you will resolve inquiries, requests, and concerns and provide accurate information. The role requires flexibility to work in shifts.

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Work in shifts as needed
• Work under pressure

What We Are Looking For

• Graduate with 0-1 year of experience in the healthcare domain
• Strong communication skills with fluency
• Proficiency in MS Office applications
• Self-directed and ambitious, with a focus on meeting targets
• Ability to analyze complex data, along with strong interpersonal and organizational skills