IBM Gurgaon Hiring Process Associate Order Management | Freshers Eligible

Job Description

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with leaders across many industries to advance the hybrid cloud and AI journey for some of the most innovative companies in the world. Your work will be supported by IBM's strategic partner ecosystem and technology portfolio, including IBM Software and Red Hat.

Curiosity and a constant drive to learn are the foundation of success in IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your role, and build creative solutions with lasting impact. The culture of evolution and empathy focuses on long-term career growth and learning in an environment that values your unique skills and experience.

As a Process Associate - Order Management (Health Care - Voice), you will resolve inquiries, requests, and concerns and provide accurate information. The role requires flexibility to work in shifts.

Responsibilities

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Work in shifts as needed for the job
• Work under pressure and meet targets effectively
• Analyze complex data while maintaining strong interpersonal and organizational skills