IBM Gurgaon Hiring Process Associate, Health Care Voice | Freshers Eligible

About the Role

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which speeds up digital transformation using agile methods, process mining, and AI-powered workflows.

You will work with leaders across many industries to advance the hybrid cloud and AI journey for some of the most innovative companies in the world. Your work will be supported by IBM's strategic partner ecosystem and technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a steady drive to learn are the foundation of success in IBM Consulting. Mentors and coaches will encourage you to challenge the norm, explore ideas beyond your role, and build creative solutions with lasting impact for clients. The culture focuses on long-term career growth and learning in an environment that values your unique skills and experience.

Responsibilities

As a Process Associate, Order Management (Health Care, Voice), you will resolve inquiries, requests, and concerns and provide accurate information. The role requires flexibility to work in shifts.

Your primary responsibilities include:

• Coordinating activities associated with order management
• Recognizing potential threats and suggesting suitable actions
• Adhering to SLAs and timelines
• Handling queries through calls and email follow-ups
• Working in shifts as needed for the job
• Meeting targets effectively
• Working under pressure
• Analyzing complex data while applying strong interpersonal and organizational skills

Requirements

• Graduate with 0-1 year of experience in a Healthcare domain
• Strong communication skills with fluency
• Proficiency in MS Office applications
• Self-directed and ambitious achiever