IBM Gurgaon Hiring Process Associate Order Management | Freshers Eligible

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which speeds up digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with leaders across many industries to advance the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your work will create impact for clients through IBM's strategic partner ecosystem and technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant drive to learn are the foundation of success in IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your role, and build creative solutions that deliver lasting impact for a wide network of clients. The culture of evolution and empathy focuses on long-term career growth and learning in an environment that values your unique skills and experience.

As a Process Associate - Order Management (Health Care - Voice), you will resolve inquiries, requests, and concerns and provide accurate information. You should be flexible to work in shifts.

Responsibilities

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Work in shifts as needed for the job

Requirements

• Graduate with 0-1 year of experience in the healthcare domain
• Strong communication skills with fluency
• Ability to work under pressure
• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyze complex data, along with strong interpersonal and organizational skills