Teleperformance Hiring Executive AR in Gurugram | Apply Now

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Its service locations include on-site and work-at-home programs, which provide flexibility and broad reach.

Teleperformance values its employees, builds lasting relationships within its teams and communities, and focuses on employee satisfaction. The company uses advanced support technologies and processes designed to deliver strong results, maintains lasting client relationships, and contributes to its local communities.

Job Description

Account Management and Key Accounts work centers on medium to long-term planning and face-to-face selling of a range of products, services and solutions across multiple lines of business for a defined group of existing clients. Responsibilities include:

• Developing medium to long-range sales plans and strategies to protect, grow and diversify relationships with a defined group of existing customers
• Identifying and managing interactions with assigned customers to find cross-sell, up-sell and repeat sales opportunities
• Resolving problems and making sure customers receive high-quality service
• Developing retention and growth plans for building profitable business with assigned accounts
• Reviewing and reporting on customer retention, business opportunities and market trends

Incumbents may sell directly to the end purchaser or indirectly through channel partners, and are compensated based on achievement of sales targets.

At this level, the role applies subject matter knowledge to understand specific customer needs and requirements. Specialized education or prior practical experience is likely to be required. The role requires delivering to time, cost and quality standards, adjusting proactively to changing requirements, and ensuring work complies with relevant professional standards.

Be One of Our People

Teleperformance aims to provide an environment where employees feel valued, inspired and supported, so they can bring their best selves to work each day. The company is committed to a healthy work-life balance, a culture of inclusion and diversity, and is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during this application, please contact your local Teleperformance location for assistance.