Dentsu Hiring Graduate Trainee ORM in Mumbai (On-site)

This role covers regular reporting for digital marketing channels and campaigns, along with audience, attribution and CRO (conversion rate optimisation) analysis.

Role Overview

The traineeship lasts 6 months, with the possibility of a full-time role after completion based on performance. The role is based in Mumbai and requires 5 days a week from the office (on-site). The brand is Dentsu Creative.

Key Responsibilities

• Monitor and review user comments, suggestions, feedback and complaints across social media handles and digital platforms, both manually and with ORM tools.
• Respond quickly to negative comments and complaints within the defined turnaround time to keep the user experience positive.
• Build brand awareness by answering user queries and maintaining a positive online perception.
• Acknowledge compliments and highlight positive feedback on brand social media pages, and use social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly and monthly ORM performance reports.
• Analyze audience feedback and share insights that help improve brand positioning and customer experience.