Teleperformance Indore Hiring General Customer Service Roles

About Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Its service locations include on-site and work-at-home programs, which give flexibility and broad reach.

Why Choose Teleperformance?

Teleperformance values its employees and works to build lasting relationships within its teams and communities. Its focus on employee satisfaction sets it apart.

The company uses advanced support technologies and processes designed to deliver strong results, and it works to build lasting client relationships and contribute positively to local communities.

Job Description

This role covers general customer service, including post-sale technical and non-technical support for business and end-consumer customers across several sub-families.

• Remote Customer Service: Providing support by phone, online chat or text. This includes call center based support for high volumes of low complexity inquiries, and analysing and resolving issues for lower volumes of more complex inquiries, typically in an office environment.
• Distribution Center Customer Service: Work carried out in a distribution center, product returns or repair center, or walk-in service facility. This includes acting as a liaison between customers, production and distribution teams on specific orders, and giving technical and non-technical support at a walk-in service center.

Roles at this level are not compensated based on sales targets. They require basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. Work is done under moderate supervision, and the role involves solving routine issues independently with occasional deviations or improvements to standard procedures.

Be One of Our People

Teleperformance aims to provide an environment where employees feel valued, inspired and supported so they can bring their best to work each day. The company believes that happy and healthy employees are more productive, creative and engaged, and it is committed to a healthy work-life balance and a culture of inclusion and diversity.

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.