Teleperformance Hiring Customer Service Associate (Gurugram) | Apply Now

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Its service locations include on-site and work-at-home programs, giving flexibility and broad reach.

Why Choose Teleperformance?

The company values its employees and works to build lasting relationships within its teams and communities. Employee satisfaction is central to how it operates.

Teleperformance uses advanced support technologies and processes designed to deliver strong results. It also aims to build lasting client relationships and contribute positively to local communities.

Become Part of an Exceptional Team

Teleperformance's world-class workforce and innovative solutions drive its success. The workplace is designed to support your development, your goals and your achievements.

Job Description

This General Customer Service role covers post-sale technical and non-technical customer service and support for business and end-consumer customers. Work includes:

• Remote customer service via phone, online chat or text, including call center support for high volumes of low complexity inquiries
• Customer issue analysis and resolution, typically in an office environment, for lower volumes of higher complexity inquiries
• Distribution center customer service, including acting as liaison between customers, production and distribution teams for specific orders
• Technical and non-technical support in a walk-in service center

Incumbents in this role are not compensated based on achievement of sales targets. The role requires basic knowledge of job procedures and tools, which may come from work experience or vocational or basic technical education. It involves moderate supervision and the ability to solve routine issues independently, with occasional deviations or improvements to standard procedures.

Be One of Our People

Teleperformance aims to provide an environment where employees feel valued, inspired and supported, so they can bring their best selves to work each day. The company is committed to happiness, a healthy work-life balance, and a culture of inclusion and diversity. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.