Teleperformance Hiring Customer Service Executive in Gurgaon

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. Our service locations, including on-site and work-at-home programs, offer flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and work to build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

• Use advanced support technologies and processes designed to deliver strong results.
• Build lasting client relationships and contribute positively to our local communities.

Become Part of an Exceptional Team

Join a world-class workforce and innovative solutions that drive success. You will work in an environment that values your development, supports your goals, and celebrates your achievements.

Job Description

This role falls under General Customer Service, covering post-sale technical and non-technical support for business and end-consumer customers across multiple sub-families.

• Remote Customer Service: Provide support by phone, online chat, or text. This includes call center support for high volumes of low complexity inquiries, and analysis and resolution of fewer, more complex issues, typically performed in an office.
• Distribution Center Customer Service: Work in a distribution center, product returns or repair center, or a walk-in service facility. This includes acting as liaison between customers, production and distribution teams on specific orders, and giving technical and non-technical support at a walk-in service center.

Positions at this level require basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. The role involves moderate supervision and the ability to resolve routine issues independently, with occasional deviations or improvements to standard procedures. Roles in this specialization are not compensated based on sales target achievement.

Be One of Our People

We aim to provide an environment where employees feel valued, inspired, and supported so they can bring their best to work every day. We believe happy and healthy employees are more productive, creative, and engaged, and we are committed to a healthy work-life balance.

We also want people around us who are positive, supportive, and challenging. We are committed to a culture of inclusion and diversity where everyone feels welcome. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.