Mouser Electronics Hiring Customer Service Rep in Bengaluru

Role Overview

As a Customer Service Representative, you will give customers an excellent experience while showing the Mouser values in every interaction. You will handle requests such as orders, special handling, quotes, returns, catalogs, samples, product information and questions about Mouser services.

Key Responsibilities

• Find out what customers need and offer options that meet those needs.
• Create new and repeat business through service initiatives and by offering related products and promotional items.
• Follow up with customers to keep them satisfied.
• Maintain high standards of quality and service excellence.
• Process work promptly, meet daily productivity targets and keep a sense of urgency while hitting quality goals.
• Research and expedite customer requests.
• Monitor delivery dates and product quality to meet customer requirements.
• Provide price and delivery quotes within company deadlines.
• Work accurately with multiple currencies and the requirements of international orders.
• Manage your time well and plan and organize your work effectively.
• Provide chat support in the local language and other required languages when needed.
• Support the company's total quality and customer service expectations.
• Communicate clearly in writing and by phone in the local language (at minimum).
• Complete the Customer Service Representative I Professional Progression Plan and consistently meet or exceed Customer Service Representative II performance metrics.

About Mouser Electronics

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We focus on quickly introducing the newest products and technologies for design engineers and buyers.

Mouser has 28 offices around the globe, conducts business in 23 languages and 34 currencies, and runs a global distribution centre with wireless warehouse management systems that process orders 24/7.

This is a summary of the primary accountabilities and requirements for this position. The company may modify accountabilities and requirements at any time based on business needs, and this job description may be modified to reasonably accommodate individuals with disabilities.