Mouser Electronics Hiring Technical Support Rep (Bengaluru)

Job Description

• Carries out all Technical Support duties with success.
• Helps the team with complex or unusual requests using best practices.
• Works with other teams when needed to keep service at an excellent level.
• Supports local Technical Representative training when necessary.
• Keeps the workflow running when the coordinator and management are unavailable.
• Uses available resources to help customers select the best component for their application and suggests related items with product support. Also provides Mouser website and online chat support.
• Shows customers how to navigate the Mouser website so they can find information easily and need less help from the Technical Support team.
• Communicates requirements and works effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and helps other teams when needed.
• Takes part in the company total quality process and represents the company professionally.
• Understands technical specifications to help select semiconductor, electromechanical, interconnect, embedded and optoelectronic components and related tools and accessories.
• Works confidently with block diagrams, schematics, test equipment and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Applies sound knowledge of basic circuit theory, analysis and design, and system-level configurations.
• Communicates clearly in writing and verbally over chat, phone or in person, and interacts well with people inside and outside the organization.
• Brings strong analytical, organizational and time management skills. Considers the impact of decisions before acting, works in a detailed and thorough way, and can multi-task.

This is a summary of the main accountabilities and requirements for this position. The company may modify or amend accountabilities and requirements at any time based on business needs. Any part of this job description may be modified to reasonably accommodate individuals with disabilities.

About the Company

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies for design engineers and buyers.

Mouser has 28 offices around the globe. We conduct business in 23 languages and 34 currencies. Our global distribution centre uses state-of-the-art wireless warehouse management systems to process orders 24/7 and deliver nearly perfect pick-and-ship operations.