American Express Apprentice Jobs in Gurugram | Hybrid, Customer Care

Job Description

At GNA, we review and approve applications from new and existing customers. Beyond approval, we also provide a one-touch solution to US customers. We are a team of 200+ CCPs delivering outstanding customer service, as we are the first face of the organization. We handle both inbound and outbound work.

Key Responsibilities

• Process card applications accurately and on time.
• Provide excellent service to US card applicants and Card Members.
• Process applications by fully analyzing the available profile data and following the defined procedures.
• Connect with customers and go beyond the call of duty.
• Demonstrate exceptional customer service etiquette.
• Act as a brand ambassador for the company.
• Support all other day-to-day new account processes and new initiatives.
• Shift timings: 24x7.
• Handle inbound and outbound calls.

Qualifications

Minimum qualifications:

• Bachelor's degree.
• No more than 5 years between the highest degree completion date and the joining date.
• Must not have enrolled in any prior Government Apprenticeship programs.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Willingness to learn and adapt to new tasks and challenges, with the ability to maintain confidentiality.

Preferred qualifications:

• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Ability to work effectively in a team environment.

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and a commitment to back our customers, communities, and colleagues. We operate with a strong risk mindset and aim to uphold our brand promise of trust, security, and service.

As part of Team Amex, you get comprehensive support for your well-being and many chances to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, and your work makes an impact.