American Express Hiring Apprentice Gurugram | Hybrid Customer Care

Job Description

You will provide end-to-end servicing support to Program Administrators (PAs) who manage American Express U.S. Corporate Card Programs, acting as the main point of contact for corporate account servicing and administrative enquiries. You will resolve client enquiries accurately and efficiently, build strong client relationships, and help maintain financial integrity.

Key Responsibilities

• Handle Program Administrator servicing enquiries across voice channels.
• Resolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program requests.
• Assess customer needs and suggest suitable solutions, including relevant products, services, and self-service options.
• Build rapport with Program Administrators, including senior client stakeholders, and deliver personalized servicing.
• Maintain accurate customer records and make sure internal policies and regulatory requirements are met.
• Work with internal partners to deliver timely and effective customer resolutions.

Additional Information

Preferred skills include computer literacy, active listening, consultative support, problem solving, negotiation and analytical skills, and the ability to adapt to feedback and change.

As part of Team Amex, you will get flexible working arrangements (hybrid, onsite or virtual depending on role and business need) and career development and training opportunities.