IQVIA Bangalore Hiring Customer Support Analyst - Tier 2 Support
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This role provides Tier 2 technical support and service activities for IQVIA's products and services, supporting a designated client, group of clients or end users.
Key Responsibilities
- Helps identify and troubleshoot problems with software applications, recommends corrective action, and shares client feedback to support product and process improvements.
- Builds a basic understanding of the client's vendor suite and IQVIA products, works with clients to create tickets, troubleshoot issues, and escalate complex technical problems.
- Documents known technical issues and provides resolutions or resolution plans, keeping the client updated regularly through the incident management tool.
- Maintains a broad understanding of quality standards and produces work that requires minimal revision.
- Applies strong interpersonal skills and technical product knowledge to handle daily customer-focused activities.
About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The company helps accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide.
Skills and topics
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IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Formed in 2016 through the merger of IMS Health and Quintiles, IQVIA leverages its extensive healthcare data assets, deep industry expertise, and innovative technology to help pharmaceutical, biotechnology, and…
- Size
- 1,000+ people
- Open jobs on talentd
- 6 jobs
- Pay in this post
- ₹4.5–7 LPA
- Founded
- 2016
- Headquarters
- Durham, North Carolina, USA
- Website
- iqvia.com
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Questions about this job
Can 2026 graduates apply for this IQVIA Customer Support Analyst job?
Yes. The post takes batch 2025 and 2026, and asks for Bachelor's Degree in Computer Science, a related field, or equivalent experience, with no experience needed.
What is the salary for Customer Support Analyst at IQVIA in Bengaluru?
The post lists ₹4.5–7 LPA.
What is the last date to apply?
Apply by 19 Nov 2026. IQVIA can close the post earlier, so apply soon.
How do I prepare for the IQVIA interview?
Revise the skills the post asks for (Incident Management, Software Troubleshooting and Ticketing Systems) and practise common fresher interview questions on FleetCode.