IQVIA is Hiring Customer Support Analyst (Bangalore) | Salary Not Listed

Role Overview

This role provides Tier 2 technical support and service activities for IQVIA's products and services, covering a designated client, group of clients or end users.

• Helps identify and troubleshoot problems with software applications, recommends corrective action, and shares client feedback to support product and process improvements.
• Builds a basic understanding of the client's vendors and IQVIA products, creates tickets with clients, troubleshoots issues, and escalates complex technical problems.
• Documents known technical issues and provides resolutions or resolution plans, keeping the client updated regularly through the incident management tool.
• Applies a broad understanding of quality standards with minimal revision of work.
• Uses interpersonal skills and technical product knowledge to respond to daily customer-centric activities.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The company works to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in its hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in an application must be truthful and complete. Any false statements, misrepresentations, or material omissions during recruitment will result in disqualification of the application, or termination of employment if discovered later, in accordance with applicable law.