American Express Hiring Apprentice in Gurugram | Hybrid Customer Care

Job Description

As Banking Servicing Network, we aim to set the industry benchmark for operational excellence and innovation in banking, delivering secure, seamless and sustainable financial services that improve the customer experience and support the growth of the company's largest funding source. As a brand that goes above and beyond for customers, we value exceptional colleagues. As the face of the company, you will create positive interactions with customers every day, from onboarding a banking customer to helping with everyday needs. You will also build your skills through industry-leading training and ongoing coaching.

Key Responsibilities

• Act as a banking chat customer care professional focused on first-contact resolution, owning and solving customer inquiries
• Resolve customer queries and issues to the best of your ability
• Understand and respond to all customer queries with immediate resolution to ensure satisfaction
• Deliver on employee, customer and shareholder metrics as per goals
• Adhere to quality and compliance guidelines
• Communicate effectively and recognize the tone and mood of customers through written communication
• Take an adaptable, customer-centric approach, delivering superior service through personalization and empathy
• Provide end-to-end customer service via chat
• Handle 2-3 conversations simultaneously

Qualifications

• Bachelor's degree
• No more than 5 years between highest education completion date and joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Willingness to learn and adapt to new tasks and challenges
• Ability to maintain confidentiality
• Shift timings: 24x7 rotational
• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values, leadership behaviors, and a commitment to back customers, communities and colleagues. We operate with a strong risk mindset and aim to uphold our brand promise of trust, security and service.

As part of Team Amex, you will get comprehensive support for your well-being, many opportunities to learn new skills, develop as a leader and grow your career. Your voice and ideas matter, and your work makes an impact.

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. Career development and training opportunities are also available.