American Express Hiring Apprentice, Gurugram (Hybrid) - Apply

Job Description

American Express provides customer service support to Corporate Card Members, handling day-to-day queries, service requests, and account-related concerns over the phone. The role involves understanding cardmembers' needs, giving accurate information, resolving issues efficiently, and delivering a seamless service experience.

The team focuses on high-quality service, compliance with company policies, and strong customer satisfaction and operational performance.

Key Responsibilities

• Resolve customer queries and follow established procedures as appropriate.
• Offer alternatives and apply strong call handling skills to reach the best possible solutions and first contact resolution for Card Members.
• Meet customer, employee and shareholder metrics, flag issues through feedback, and recommend changes to workflows, procedures and service levels based on customer needs.
• Follow quality and compliance guidelines, and make quick decisions when responding to customer inquiries.
• Work 24/7 and rotational shifts, including night shifts.
• Work in a hybrid environment.

About the Company

American Express builds its culture on a 175-year history of innovation, shared values, Leadership Behaviors, and a firm commitment to back customers, communities and colleagues. The company delivers differentiated products and world-class customer service, operating with a strong risk mindset to uphold its brand promise of trust, security and service.

As part of Team Amex, you get comprehensive support for your holistic well-being, many chances to learn new skills, develop as a leader and grow your career. Your voice and ideas matter, and your work makes an impact.