Customer Account Specialist Job at Hewlett Packard Enterprise

This role is hybrid, and you will be expected to work from an HPE office about 2 days per week on average.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications wherever they live. The company values varied backgrounds and offers flexibility in managing work and personal needs.

Job Description

HPE Financial Services helps organizations fund the investment they need for digital transformation in an innovative and sustainable way. Its financial and asset management solutions are backed by tech upcycling services and are shaped to each client's goals and size.

This customer delivery position manages the customer lifecycle and collection process. The Customer Account Specialist (CAS) monitors, reports, documents, and resolves payment deviations such as payment delays. The CAS acts as the accounts receivable point of contact for the customer, resolves invoicing and payment queries, and works to give the customer a smooth experience.

The CAS is responsible for meeting AR targets and works closely with the customer's accounts payable team to secure payment. The role also coordinates with internal functions to make sure invoice payments are applied and closed. Where the role is more focused on customer experience than collections, it also carries proactive customer service duties, including helping customers understand the channels they can use to engage with the company, such as the portal.

Key Responsibilities

• Follow up with customers by mail and phone on payments
• Start collection steps for defaulting customers, including sales escalation
• Send dunning and collection letters
• Work with the Collection Manager and legal team to start legal steps
• Manage external and internal queries
• Design solutions that keep processes running smoothly
• Deliver agreed customized solutions
• Follow internal and external compliance requirements

Behavioral Competencies

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions, adjusting approach to meet customer needs and improve service.
• Cultivate Innovation: Finds new and better ways for the organization to succeed, and offers and builds on original ideas.
• Manage Ambiguity: Works effectively when outcomes are uncertain, seeks to resolve unclear situations, and adapts to change with composure.

Accessibility

HPE is committed to an inclusive and accessible workplace and welcomes applications from all qualified individuals, including people with disabilities. Accommodation requests can be submitted through the secure form on the HPE people site.