HPE Hiring Customer Account Specialist in Bengaluru

Customer Account Specialist

This role follows a hybrid work model, with employees expected to work from an HPE office an average of 2 days per week.

About HPE

Hewlett Packard Enterprise is a global edge-to-cloud company helping organizations connect, protect, analyze, and act on their data and applications from edge to cloud. HPE supports a flexible and inclusive work culture focused on innovation, collaboration, and continuous growth.

Job Description

The role provides professional support to company end-users, dealers, and service providers for unresolved escalated issues received through phone and written communication. It also acts as an escalation point for customer satisfaction concerns, including availability, pricing issues, complaints, and channel-related matters.

The position applies foundational knowledge of business functions and concepts to assignments of limited scope. Team members provide analysis and recommendations while exercising judgment within defined guidelines.

Key Responsibilities

• Manage customer lifecycle and collection-related activities.
• Track, document, and resolve payment delays and deviations.
• Serve as the primary accounts receivable contact for customers.
• Handle invoicing and payment-related queries.
• Coordinate with customer accounts payable teams and internal stakeholders to support timely payment processing.
• Support customer experience initiatives and encourage use of customer engagement tools and channels.
• Ensure adherence to internal and external policies and procedures.

Required Qualifications

• Bachelor's degree or equivalent qualification, or a Master's degree.
• Typically 1 to 2 years of related experience.
• Basic knowledge of Microsoft Office applications and business processes.
• Customer-focused approach with problem-solving ability.
• Ability to work in a fast-paced environment and handle ambiguity.
• Strong verbal and written communication skills.

What HPE Offers

HPE provides benefits supporting physical, financial, and emotional wellbeing. The company also invests in professional development through programs designed to help employees grow their expertise and career opportunities.

HPE promotes an inclusive workplace where varied backgrounds are valued and employees are encouraged to collaborate and innovate together.