You will join the Regulatory & Compliance Customer Support organization, working with a regional and global coverage model that supports clients across AMER while collaborating closely with teams in APAC and EMEA. The role reports to a Client Services Manager and involves partnering with senior stakeholders to manage escalations and priority resolutions.
You will work alongside peers and commercial partners to maintain consistent implementation processes for CPM across AMER while aligning with global standards. The position also requires coordination with internal teams such as product, implementation, operations, and other business functions to share client feedback, resolve dependencies, and improve delivery outcomes.
Your work will help strengthen client outcomes and support the organization in scaling service excellence across regions. This includes reducing risk, improving client experience through proactive escalation management, and ensuring consistent issue resolution.
The role also contributes to improved product adoption and retention by aligning CPM capabilities with real client workflows. You will help enhance implementation quality through documentation, process standardization, and collaboration with commercial and delivery teams, while translating client feedback into actionable insights for product and service improvements.
As a Customer Support Associate in the Regulatory & Compliance team, you will serve as a primary contact for clients using the Counterparty Manager (CPM) suite. The role focuses on delivering timely and accurate support across the client lifecycle while building strong product and process knowledge.
You will combine client management capabilities with product understanding to help drive product adoption, resolve issues efficiently, and strengthen long term partnerships with clients.
S&P Global Market Intelligence delivers data, technology solutions, and insights that help organizations make informed decisions. The company combines deep industry expertise with advanced technology to provide customers with accurate and actionable intelligence across global markets.
Teams work collaboratively to deliver insights across areas such as sustainability measurement, energy transition analysis, and workflow solutions that help organizations apply data effectively in their operations.
Advancing Essential Intelligence.
Integrity, Discovery, Partnership
S&P Global focuses on collaboration, curiosity, and strong ethical standards while delivering insights that help organizations make confident decisions.
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S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
Websitespglobal.com
