Overview
About the Role
S&P Global Market Intelligence is hiring a Client Service Analyst to support clients using the Debtdomain platform across the EMEA region. The role involves collaborating with global teams while developing knowledge in finance, banking, and technology. Debtdomain is a web-based platform widely used in the global loan syndication market, offering CRM, bookbuilding, and secure dataroom capabilities.
Key Responsibilities
- Deliver client support for the Debtdomain platform, including training, onsite coverage, and ongoing assistance where required.
- Work with global Service Analysts and cross-functional teams to resolve client issues efficiently.
- Prioritize tasks effectively, meet deadlines, and escalate urgent concerns when necessary.
- Collect and communicate user feedback to support continuous product and service improvements.
- Troubleshoot product or service issues, identify root causes, and coordinate solutions with relevant teams.
- Escalate technical concerns and collaborate with product and development teams.
- Manage multiple projects across varying timelines with strong organizational skills.
- Handle additional business-related duties and requests as needed.
Qualifications and Experience
- Exposure to the financial industry is beneficial but not mandatory.
- Strong written and verbal communication abilities with professional interpersonal skills.
- Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
- Experience working with internet-based applications.
Commercial Awareness and Skills
- Ability to analyze processes and suggest improvements.
- Strong organizational, prioritization, and time management capabilities.
- Analytical thinking with a willingness to learn.
- Professional handling of customer situations under pressure.
- Solid PC skills, particularly in Microsoft Word and Excel.
Personal Impact and Teamwork
- Self-motivated and capable of managing multiple responsibilities.
- Able to work independently with minimal supervision.
- Adaptable to changing workflows and dynamic environments.
- Works effectively both individually and within global teams.
About S&P Global Market Intelligence
S&P Global Market Intelligence provides data, technology, and insights that help organizations make informed business decisions. The company supports customers worldwide through research, analytics, and workflow solutions designed to improve decision-making and business operations.
Benefits
- Health and wellness coverage.
- Flexible time off programs.
- Learning and career development resources.
- Retirement planning and financial wellness support.
- Family-oriented benefits and employee perks.
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Key Skills
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Education Requirements
- Bachelor's degree preferred
Eligible Batch Years
S&P Global
S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
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