S&P Global Hiring Specialized Account Services Analyst in Gurgaon

About the Role:

The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&P’s WSO (Wall Street Office) provides real-time access to our clients’ portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency, and accurate P&L reporting.

Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as hosted software or a fully outsourced managed service.

Responsibilities and Impact:

You will work within a dynamic team, responsible for all client-facing operations-related items, data research, and processing functions on the Special Services Team, which primarily supports WSO users and their loan processing needs. In this position, you will gain exposure to an exciting financial market and interact daily with clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking, the syndicated loan market, and Software as a Service (SAAS) technology.

• As a Specialized Account Services Analyst, you are expected to support our clients and the business, orchestrating workflow and prompt resolution between internal and external teams. This includes dealing with data reconciliation and validation of trades and positions to ensure syndicated facility data integrity.
• These tasks include but are not limited to:
• Accurately reviewing and maintaining asset and contract data.
• Hand-holding new deal creation and data point accuracy.
• Processing amendments, investigating discrepancies, and processing.
• Monitoring and actioning exceptions.
• Additional syndication loan maintenance.

• Review source documents and files, ensuring information is complete prior to entry into the database.
• Updating and entering records with a high degree of accuracy, ensuring compliance with business procedures.
• Verifying completeness, accuracy, and consistency of information by conducting quality assurance audits, identifying missing, incorrect, or conflicting information, and ensuring any inconsistencies are corrected in an expedited manner.
• Support recurring audits and compliance checks of multi-database records.

Basic Required Qualifications:

• Bachelor’s Degree or equivalent work experience.
• 0 - 2 years of work experience within the syndicated loan industry, Loan IQ, or WSO systems.
• Ability to work US shift.
• Must be able to handle stressful customer situations with patience and poise.
• Ability to organize and prioritize complex issues and projects to completion.
• Able to demonstrate knowledge and experience in working with internet-based applications.
• Ability to think laterally, provide proper issue analyses, and question current processes.
• Eager to learn with strong analytical and problem-solving abilities.
• Proficient PC skills, especially in Microsoft Word and Excel.
• Strong process improvement skills.
• Positive, proactive attitude and ability to work well in teams.
• Fluent English speaking, reading, and writing abilities.
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner.
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
• Goal and action-orientated, with the ability to organize, multi-task, and prioritize in a fast-paced environment.
• Ability to manage projects independently when required.

Additional Preferred Qualifications:

• WSO and/or Loan IQ Experience.
• Customer service experience from any field is a plus.
• Syndicated loan experience is a big plus.
• Bachelor's degree (Finance, Economics, or related field preferred).
• 1 - 3 years of work experience within the financial and/or syndicated loan industry.
• Strong MS Office (Word, Excel, PowerPoint) skills.
• Data research and analytics.