S&P Global Hiring Specialized Account Services Analyst in Gurgaon

About the Role:

The Solutions Operations division is looking for a professional with strong interpersonal communication, organization, and time management skills to join the Global Special Services Team. S&P’s WSO (Wall Street Office) provides real-time access to client portfolios and reporting insights for active asset management, deal administration, trading activities, cash and position level transparency, and accurate P&L reporting. Supported by our WSO Administrator and WSO Agent product suites, WSO manages complex aspects of alternatives asset management with a scalable solution that enhances operational efficiency and reduces risk. Our solutions are available as hosted software or a fully outsourced managed service.

Responsibilities and Impact:

You will work within a dynamic team, handling all client-facing operations-related tasks, data research, and processing functions for the Special Services Team, which primarily supports WSO users and their loan processing needs. This position offers exposure to an exciting financial market and daily interaction with clients of varying seniority levels. It is an excellent opportunity to learn about finance, banking, the syndicated loan market, and Software as a Service (SAAS) technology.

• As a Specialized Account Services Analyst, you will support clients and the business by orchestrating workflow and ensuring prompt resolution between internal and external teams. This involves data reconciliation and validation of trades and positions to maintain syndicated facility data integrity.
• These tasks include, but are not limited to:
• Accurately reviewing and maintaining asset and contract data.
• Facilitating new deal creation and ensuring data point accuracy.
• Processing amendments, investigating discrepancies, and processing.
• Monitoring and actioning exceptions.
• Performing additional syndication loan maintenance.
• Strict adherence to processing deadlines, quality-controlled operational processes, and LSTA/LMA/Private Deals/Middle Market standards for processing loan transactions and/or trades.

• Data Management and Controls:

  • Reviewing source documents and files to ensure information is complete before entry into the database.
  • Updating and entering records with a high degree of accuracy, ensuring compliance with business procedures.
  • Verifying completeness, accuracy, and consistency of information by conducting quality assurance audits, identifying missing, incorrect, or conflicting information, and ensuring inconsistencies are corrected promptly.
  • Supporting recurring audits and compliance checks of multi-database records.
• You will be responsible for proactively identifying internal and external processing and system-related issues. This also requires working seamlessly with internal partners and management on resolution plans and/or escalations.
• Leading research and projects on cross-product integrations and workflow enhancements to support client business requirements and strategic growth. This includes direct client engagement, project management, and presentation coordination when necessary.
• Serving as a subject matter expert for all Solutions products and service offerings, capable of joining internal and external client meetings or calls to analyze client needs and recommend operational flows and product usage. Contributing presentation materials when necessary.
• Your ability to capture and channel user feedback through effective communication and listening skills is crucial. You will be required to partner with leaders, peers, product associates, sales, and relationship managers on projects to service clients and facilitate continuous improvement of products and services.
• Assisting all team members with daily project management, data validation, and data deliverables as needed.
• You should be willing to cross-train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.