S&P Global Hyderabad Hiring Apprentice Channels Client On-boarding Specialist

About the Role

Grade Level (for internal use): 05

The Team

The Data Management Solutions (DMS) On-Boarding team works with our datafeed and API products and is responsible for reviewing and facilitating entitlement requests for our DMS platforms. This covers fulfilment cases created after Sales Opportunities or Quotes are submitted for DMS platforms, reviewing product components in Trials, New Sales and Renewals, understanding package relationships, technical dependencies and licensing requirements, and working with the Fulfilment team so the client has the correct entitlements.

The team communicates constantly with Datafeed Application Specialists (DAS), Relationship Managers (RM), Sales and Product Managers (PM), and is expected to understand the DMS product and its processes.

The team culture is built on proactiveness, business excellence, independence and interdependence, continuous learning and improvement, with everyone working toward a common goal of supporting the Commercial Organization and the company's business.

The Impact

This team acts as a gatekeeper to make sure clients receive the correct products and packages for all DMS products. It covers the process from the moment a fulfilment request is created until the Fulfilment Team adds what Commercial teams and the client have requested. You will be encouraged to raise process improvements and update procedures.

What's in It for You

• An opportunity to learn and deepen your knowledge of DMS products, processes and the business.
• Liaising with different stakeholders, where your input makes a difference to the overall customer experience.
• An integral part in the product development cycle and rollout.

Responsibilities

• Gain exposure to the full range of DMS products and understand the operational side of the business end to end.
• Review Trials, New Sales and Renewals, their product components, approvals and third-party licenses, confirming the correct components are added so the client receives the product and data as expected.
• Keep information accurately documented in Salesforce and manage, improve and update the tools the DMS team uses to onboard clients.
• Pay close attention to detail when validating approvals and third-party licenses.
• Show clear evidence of planning and organization skills, and work quickly and accurately in a pressured environment.
• Stay positive and calm, with a "can do" attitude.
• Stay in continuous communication with Application Specialists, Relationship Managers, Sales representatives and Product Managers.
• Maintain strong lines of communication and working relationships across the team, stakeholders, process owners and business partners, building trust and accountability.

About S&P Global Market Intelligence

S&P Global Market Intelligence integrates financial and industry data, research and news into tools that help customers track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk. Market Intelligence is a division of S&P Global (NYSE: SPGI).

S&P Global is an equal opportunity employer that makes employment decisions on the basis of merit, capability and equality of opportunity.

Benefits

S&P Global offers health and wellness coverage, flexible time off, continuous learning resources, competitive pay with retirement planning and a continuing education program with a company-matched student loan contribution, family friendly perks, and beyond-the-basics discounts and referral awards. Benefit details by country are available at spgbenefits.com/benefit-summaries.

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