Citi is Hiring Ops Sup Analyst 1 in Pune (Hybrid)

The Ops Sup Analyst 1 is an entry-level role that provides day-to-day operations support, including record and documentation maintenance, storage and retrieval of records, account maintenance, imaging, and account opening, in coordination with the Operations Core Team. The role also acts as a liaison between operations staff, relationship managers, project managers, custodians and clients. The goal is to support operations in line with Citi's operations support infrastructure and processes.

Responsibilities

• Perform business analysis and document the current and future state of Client Reports and Advice, such as client communication letters, notices and confirms.
• Provide regular status updates to project participants and prepare presentations for steering committee updates.
• Work with Legal and Compliance teams to obtain sign-off on regulatory business requirements.
• Act as primary liaison between key business stakeholders and technology, advising on options, risks, costs, priorities and delivery timelines.
• Create and facilitate training sessions and webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans, and act as project manager for follow-ups across departments.
• Work on multiple projects in parallel, with a focus on delivering regulatory client deliverables such as statements, performance reporting, advice, letters and notices.
• Meet client needs and deliver an exceptional client experience, measured through specific metrics.
• Assess risk in business decisions with attention to the firm's reputation and safeguarding Citigroup, its clients and assets. Drive compliance with laws, rules, regulations and Policy, and escalate and report control issues transparently.
• Manage day-to-day responsibilities independently, assessing complex situations, resolving issues and deciding on appropriate courses of action.
• Ensure administrative processes are applied consistently and outputs meet expected standards, responding to operational needs to keep work continuous, high quality and on time.
• Apply domain expertise and analytical skills to deliver outputs that meet established standards, and recommend practical solutions to business requirements.

This job description provides a high-level overview of the work performed. Other job-related duties may be assigned as required.