Citi is Hiring Client Onboard Analyst 1 (Mumbai) | Hybrid

Role Overview

The Client Onboard Analyst 1 is a trainee professional role. It calls for a good working knowledge of the processes, procedures and systems used to carry out assigned tasks, along with a basic grasp of the concepts and principles behind the job. You will need to understand how your team works with others to meet the goals of the area.

You will make evaluative judgements based on analysis of factual information and resolve problems by selecting solutions drawn from your technical experience, guided by precedents. Clear, concise and logical communication is essential, along with sensitivity to diverse audiences. Your impact is limited but direct, reflected in the quality of the tasks and services you deliver, and is restricted to your own job.

Responsibilities

• Process client requests for system setup, including signatory updates and documentation lodgment.
• Work with internal partners to carry out systems maintenance based on documentation for account opening and maintenance processes.
• Respond to client and internal inquiries.
• Prepare documentation for archiving.
• Apply the bank's regulations when processing requests, and keep up to date with procedures, internal rules and external regulations.
• Document updates to operating procedures.
• Process client instructions with high accuracy and effectiveness, meeting deadlines.
• Verify and authorize data entered into systems.
• Handle all queries efficiently and on time.
• Escalate urgent or risk issues through the correct channels.
• Support other teams or employees as instructed by your supervisor, including possible moves to another team or process.
• Take on other tasks set by supervisors, such as training, projects, conference calls and systems testing.
• Maintain high client satisfaction through strong product, process and client knowledge, and suggest process improvements.
• Help implement validated process improvements.
• Understand procedures and controls for operational processes, support the Manager with quality assurance, and work within departmental procedures and compliance standards to minimize losses.
• Coordinate internal process projects and take part in user acceptance testing of new systems.
• Carry out day-to-day responsibilities and any other work instructed by your supervisor, while building knowledge of the wider context of your work.
• Assess risk appropriately when making business decisions, protecting the firm's reputation and Citigroup's clients and assets, complying with applicable laws, rules and regulations, and escalating and reporting control issues transparently.