Barclays Hiring Fraud Analyst BA2 in Pune | ₹4–8 LPA

Job Description

Purpose of the role

Monitor customer accounts to detect suspicious or fraudulent activity and take appropriate action when required.

Accountabilities

• Handle customer queries related to suspected fraud, including credit card inquiries, account management, and case resolution.
• Work with internal teams and law enforcement agencies on investigations involving potential fraudulent activity.
• Assist in developing and implementing fraud prevention strategies, processes, and the use of fraud detection tools and technologies.
• Support business operations teams such as risk management, compliance, and customer care when required.
• Track trends and regulatory updates related to fraud prevention and ensure alignment with internal policies.
• Manage and improve KPIs used to evaluate the effectiveness of fraud prevention operations, using data and technology to identify improvement areas.
• Monitor financial transactions to identify suspicious behavior, investigate potential fraud cases, and report incidents.

Analyst Expectations

• Deliver operational excellence and customer service to meet stakeholder and customer needs.
• Complete assigned activities on time and maintain high quality standards.
• This grade does not include people management responsibilities.
• Execute tasks defined by established procedures and collaborate with team members when required.
• Identify and escalate policy breaches where necessary.
• Take responsibility for customer service and operational delivery tasks.
• Manage risk and strengthen controls related to assigned responsibilities while following relevant regulations and codes of conduct.
• Develop an understanding of the team’s objectives and how the role contributes to wider functional goals.
• Work within defined processes that may involve multiple operational routines.
• Apply procedural knowledge and choose suitable actions from available options.
• Use factual information to make sound judgments during investigations.
• Build relationships with stakeholders and customers to support smooth processes and address sensitive issues when needed.

All colleagues are expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays mindset of Empower, Challenge, and Drive.