Fraud & Dispute Analyst Job at Barclays (Noida) | Banking

Job Description

Purpose of the role

To monitor customer accounts for suspicious or fraudulent activities and take appropriate action when required.

Accountabilities

• Execute customer query support, including credit card inquiries, account management, and case resolution related to suspected fraud.
• Collaborate with various internal stakeholders across functional projects and law enforcement agencies in cases of potential fraud.
• Develop and implement fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identify and implement trends and developments related to regulatory requirements and internal policies for fraud prevention and detection.
• Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations, using data and technology to identify areas for improvement.
• Monitor financial transactions for potential fraudulent and suspicious activities, conduct investigations, and report fraud incidents.

Analyst Expectations

• Meet stakeholder and customer needs through operational excellence and customer service.
• Perform prescribed activities in a timely manner and to a high standard.
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of team members.
• Escalate policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Own risk management and strengthen controls related to your work, delivering in line with relevant rules, regulations, and codes of conduct.
• Understand your role and how your team integrates to achieve overall objectives, along with knowledge of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of procedures.
• Evaluate and select appropriate alternatives from defined options.
• Make judgments based on analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, supporting a smooth operating process and handling sensitive issues as required.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.

This role involves managing operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with relevant rules and regulations. Barclays offers competitive benefits and opportunities for career advancement in the banking industry.

Key Critical Skills

• Strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity.
• Attention to detail to spot discrepancies and inconsistencies in financial records or transactions.
• Effective communication skills to collaborate with team members, report findings to management, and communicate with external stakeholders.
• Critical and creative thinking to solve complex problems and identify solutions to prevent and detect fraud.

You may be assessed on key essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital technology, as well as job-specific technical skills.

This role is based out of Noida.