Amazon Hiring Transportation Representative (Remote India) | ₹3-6 LPA

Role Overview

The Transportation Operations Center (TOC) serves as Amazon's central command hub for transportation execution across its supply chain network. The team operates across North America, India, and the EU to ensure smooth freight movement from vendor pick-up to fulfillment centers and onward to carrier hubs.

The TOC focuses on maintaining timely pick-up and delivery of freight between vendors, fulfillment centers, and carrier hubs. It also manages transportation exceptions, keeps stakeholders informed, analyzes network trends, and monitors real-time operational data to identify improvement opportunities.

Operational Areas

Inbound Operations

Responsible for the Vendor to Carrier to Fulfillment Center pipeline. The team ensures freight is collected on schedule and delivered according to appointment times while resolving issues that occur during the pick-up to delivery process.

Outbound Operations

Handles the Fulfillment Center to Carrier to Carrier Hub flow. The objective is to ensure trucks depart fulfillment centers on time to meet delivery commitments and resolve issues from dispatch through final delivery.

Key Responsibilities

• Stakeholder Communication: Act as the connection point between external partners such as carriers, vendors, and suppliers, and internal teams including Retail, Finance, Software Support, and Fulfillment Centers.
• Data Analysis and Reporting: Extract and evaluate data from multiple databases using tools like Excel, Access, and SQL, and generate ad hoc reports that support decision making.
• Performance Metrics: Develop and monitor operational metrics to improve business performance.
• Business Requirements Scoping: Define functional requirements that help Amazon technology teams build scalable operational solutions.
• Data Driven Decisions: Assess business impact from emerging trends and take timely actions.
• Issue Escalation and Resolution: Escalate operational problems to appropriate teams and ensure closure.
• Narrative and Reporting: Prepare clear summaries of weekly performance, goal variances, and present insights during review meetings.
• Customer Support: Provide real-time support and maintain a high level of customer experience in a fast paced environment.

Basic Requirements

• Bachelor's degree in any discipline.
• Advanced knowledge of Microsoft Excel including Pivot Tables, VLOOKUPs, and data modeling.
• Ability to communicate with multiple stakeholders including senior leadership and cross functional teams.
• Comfort working in fast moving, performance driven team environments.
• Understanding of logistics and supply chain operations.
• Experience troubleshooting issues, documenting findings, and handling customer related problems under pressure.
• Proficiency with Windows desktop environments and Microsoft Office tools such as Outlook, Word, and Excel.
• Strong written communication skills with good grammar, punctuation, and editing ability.
• Familiarity with internet navigation and working across web platforms.

Preferred Qualifications

• Graduation in any specialization from a recognized university.
• Strong written and verbal communication abilities.
• Ability to clearly understand and communicate customer concerns.
• Good comprehension skills and the capability to accurately document issues presented by customers.