Overview
About Sutherland
Sutherland works with leading global brands to deliver technology-driven solutions through artificial intelligence, automation, cloud engineering, and advanced analytics. The company combines human expertise with intelligent platforms to help businesses transform operations, improve customer experiences, and achieve measurable results.
With more than 200 patented innovations and advanced digital platforms, Sutherland provides scalable services that enable organizations to modernize processes, enhance performance, and build long-term customer relationships.
Job Responsibilities
- Serve as the primary point of contact for business-to-business customers through email and chat channels.
- Provide timely, accurate, and professional support while meeting defined service level agreements (SLAs).
- Take ownership of customer interactions, resolving concerns through proactive problem solving and effective service.
- Handle sensitive or complex situations with empathy while representing the brand positively.
- Maintain accurate records of customer interactions and documentation within internal systems.
- Achieve performance targets including quality, productivity, attendance, and first contact resolution.
- Identify recurring issues and recommend process improvements through appropriate channels.
Work Environment
The role operates in a fast paced global environment that encourages learning and career development. Employees gain practical experience in problem solving, communication, adaptability, and professional customer service.
Team members receive opportunities for recognition, growth, and development within a global organization while working alongside collaborative teams.
Basic Qualifications
- Good verbal and written communication skills in English.
- Customer service oriented mindset with strong email communication abilities.
- Ability to manage time effectively, work independently, and respond empathetically to customer needs.
- Basic user level knowledge of Windows operating systems.
- Familiarity with professional email etiquette and multi channel communication such as voice, email, and chat.
- High school diploma or equivalent qualification or higher.
- 0 to 2 years of relevant experience. Fresh graduates are welcome to apply.
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Key Skills
Related Tags
Education Requirements
- High school diploma or equivalent or higher qualification
Eligible Batch Years
Sutherland
Sutherland is a global business process transformation company that specializes in delivering integrated customer experience and digital transformation solutions. Founded in 1986, the company has grown into a multinational corporation with a presence in over 40 countries and a workforce exceeding 40,000 employees. Sutherland's mission is to help clients achieve greater efficiency, agility, and customer satisfaction by combining human expertise with advanced technologies such as automation, analytics, and artificial intelligence.
Serving industries including banking and financial services, healthcare, retail, technology, and telecommunications, Sutherland is recognized for its ability to streamline operations and enhance customer engagement. The company has recently expanded its digital capabilities, focusing on AI-driven customer service platforms and cloud-based solutions, positioning itself as a leader in the business process outsourcing (BPO) and digital transformation space. Its reputation for innovation and operational excellence has made it a trusted partner for Fortune 500 companies worldwide.
Company Details
Connect With Us
Websitesutherlandglobal.com