Sutherland Hiring New Campus Associates FY26 | Chennai

Company Overview

Sutherland is a digital transformation company focused on creating exceptional experiences for customers and employees. For more than 39 years, the company has supported global clients by managing and improving their customer interactions.

The organization combines human insight, design thinking, and process engineering to develop effective solutions. These designs are powered by technologies such as robotic automation, conversational AI, AI-ML enhanced products, and cloud-based platforms.

Sutherland emphasizes building trusted relationships and delivering consistent value to clients and their customers.

Role Overview

The Consultant is responsible for delivering a positive customer experience through calls, email, chat, or social media channels. The role focuses on resolving customer inquiries, concerns, and service requests while ensuring timely and accurate responses.

This position also involves maintaining high standards of productivity and meeting monthly customer satisfaction goals.

Key Responsibilities

• Handle and resolve customer requests or inquiries through email, chat, or social platforms.
• Meet contact center performance metrics and service level agreements (SLAs).
• Follow non-disclosure agreements and adhere to all data security guidelines.
• Complete required upskilling programs and e-learning modules for assigned processes.
• Participate in coaching sessions and apply feedback to improve performance.
• Maintain full schedule adherence, minimize absenteeism, and support program efficiency.