Overview
Job Description
The Consultant is responsible for delivering outstanding customer experience via calls, email, chat, or social media to users by using the right principles to resolve any issue, inquiries, or concerns. Ensuring all customer questions are answered in a timely manner and attaining monthly goals of Customer Satisfaction & Productivity.
Responsibilities
- Resolving requests/inquiries made by customers via email, chat, or social media.
- Achieving contact center statistics and SLAs (contractual metrics).
- Adhering to non-disclosure agreements & data security policies.
- Completing upskilling & e-courses mandated by each program.
- Attending coaching sessions & ensuring feedback is implemented.
- Maintaining 100% schedule adherence, no absenteeism, and positively contributing to reduce program shrinkage.
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Key Skills
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Education Requirements
- Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA)
Eligible Batch Years
Sutherland
Sutherland is a global business process transformation company that specializes in delivering integrated customer experience and digital transformation solutions. Founded in 1986, the company has grown into a multinational corporation with a presence in over 40 countries and a workforce exceeding 40,000 employees. Sutherland's mission is to help clients achieve greater efficiency, agility, and customer satisfaction by combining human expertise with advanced technologies such as automation, analytics, and artificial intelligence.
Serving industries including banking and financial services, healthcare, retail, technology, and telecommunications, Sutherland is recognized for its ability to streamline operations and enhance customer engagement. The company has recently expanded its digital capabilities, focusing on AI-driven customer service platforms and cloud-based solutions, positioning itself as a leader in the business process outsourcing (BPO) and digital transformation space. Its reputation for innovation and operational excellence has made it a trusted partner for Fortune 500 companies worldwide.
Company Details
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Websitesutherlandglobal.com