New Campus Associates Jobs at Sutherland | Freshers Eligible

Job Description

The Consultant is responsible for delivering outstanding customer experience via calls, email, chat, or social media to users by using the right principles to resolve any issue, inquiries, or concerns. Ensuring all customer questions are answered in a timely manner and attaining monthly goals of Customer Satisfaction & Productivity.

Responsibilities

• Resolving requests/inquiries made by customers via email, chat, or social media.
• Achieving contact center statistics and SLAs (contractual metrics).
• Adhering to non-disclosure agreements & data security policies.
• Completing upskilling & e-courses mandated by each program.
• Attending coaching sessions & ensuring feedback is implemented.
• Maintaining 100% schedule adherence, no absenteeism, and positively contributing to reduce program shrinkage.