Sutherland Hiring Associate Customer Service in Kochi | ₹2.2-3.5L

About Sutherland

Sutherland focuses on Artificial Intelligence, automation, cloud engineering, and advanced analytics to help global businesses improve performance. The company works with well known brands worldwide, delivering value through technology driven solutions and strong business process expertise.

With more than 200 patented inventions across AI and related technologies, Sutherland builds advanced platforms that support digital transformation and operational efficiency. Its services help organizations modernize processes, improve customer experiences, and deliver solutions through an integrated "as a service" model.

The company combines human expertise with artificial intelligence to develop digital solutions that create measurable outcomes and long term relationships for clients.

Role Overview

The Associate Customer Service consultant is responsible for delivering a high quality customer experience through phone interactions. The role involves addressing customer queries, resolving issues, and ensuring that concerns are handled efficiently while meeting service standards.

The position requires maintaining strong customer satisfaction levels and achieving monthly productivity targets within the contact center environment.

Key Responsibilities

• Handle customer requests and inquiries received through phone calls.
• Resolve issues and provide accurate information to ensure customer satisfaction.
• Meet contact center performance metrics and contractual service level agreements.
• Follow non disclosure agreements and adhere to all data security policies.
• Complete required training programs, upskilling activities, and e-learning modules.
• Participate in coaching sessions and implement feedback for performance improvement.
• Maintain full schedule adherence and contribute to reducing operational shrinkage.

Additional Requirements

• Strong verbal and written communication in English.
• Good analytical ability and typing proficiency.
• Willingness to work flexible shifts, including night shifts.
• Candidates should reside within 25 km of the office.

Employees work 8 hours per shift with a 1 hour break across 5 or 6 working days per week. Cab facilities are provided for employees residing within the serviceable distance.