S&P Global Hiring Customer Support Analyst in Hyderabad

About the Role

Role: Client Success Analyst

The Client Success team consists of experienced professionals working with buy-side and sell-side clients across the United States. These clients range from Tier 1 to Tier 3 organizations and expect a high level of service. The team operates in a collaborative environment where responsibilities change daily and focus on delivering a successful customer journey.

This role is responsible for maintaining client engagement through consistent support and interactions. The position supports adoption, retention, and usage growth while contributing to strategic objectives at the account level.

Responsibilities and Impact

Your interactions with clients help strengthen the relationship between customers and S&P Global Market Intelligence. Delivering a positive client experience encourages greater adoption of solutions and increases awareness within the client base, which contributes to revenue retention and growth.

Key Responsibilities

• Monitor client inbound requests through the case management email system and telephony hotlines, coordinating with the global support teams across the US, EMEA, and Hong Kong.
• Provide coverage for EMEA working hours.
• Act as the primary point of contact for buy-side and sell-side clients across client service and application support needs.
• Host client meetings to assist with training sessions, product demonstrations, and transaction-related support.
• Prepare scheduled and ad-hoc reports accurately and within defined timelines.
• Troubleshoot client issues to identify root causes and determine appropriate remediation steps.
• Collaborate with Product Build teams to prioritize and resolve production issues affecting clients.
• Work with Product Specialists to share client feedback and stay informed about product roadmaps.
• Support Professional Services during client onboarding by ensuring proper training and user access.
• Stay informed about market and regulatory developments that influence service activities.
• Cross-train with global team members to strengthen application knowledge and client coverage.

What You Will Gain

The role offers opportunities to develop client relationship skills while building industry and product knowledge. Over time, employees can grow within the Client Success team or transition into product-focused roles.

The experience gained in this position can prepare you for future roles in relationship management, sales, or product specialization.

About S&P Global Market Intelligence

S&P Global Market Intelligence provides data, technology, and insights that help organizations make confident decisions. The company delivers deep market intelligence and advanced solutions that support customers in understanding complex markets and identifying opportunities.

Mission and Values

Mission: Advancing Essential Intelligence.

S&P Global employs more than 35,000 professionals worldwide. The organization values curiosity, collaboration, and innovation while helping customers address global challenges such as sustainability, energy transition, and supply chain transformation.

Values: Integrity, Discovery, Partnership.

Benefits

• Health and wellness coverage designed to support physical and mental wellbeing.
• Flexible time off policies that allow employees to recharge.
• Continuous learning resources to develop professional skills.
• Financial programs including retirement planning and education assistance.
• Family-friendly benefits and support programs.
• Additional perks such as retail discounts and referral incentives.

S&P Global promotes a connected workplace where opportunities are based on skills, experience, and contributions. The company supports fair hiring practices and encourages diverse perspectives that help drive innovation across global markets.